General Profile

  • Requires knowledge and experience in the field.
  • Will acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers.
  • Uses existing procedures to solve standard problems.
  • Receives moderate guidance and direction from others.

Functional Knowledge

  • Requires expanded conceptual understanding of theories, practices, and procedures.


  • Impacts a team, by example, through the quality service and information provided.
  • Works within guidelines and policies.

Problem Solving

  • Uses existing procedures to solve standard problems.
  • Examines information and standard practices to make judgments.

Responsibility Statements

  • Inputs data exceptions/changes into HR or Payroll system for external clients under statutory and contractual obligations.
  • Processes garnishment remittances, child support orders, interrogatories, and answers to the courts, or country equivalent.
  • Loads payroll files into payroll system, reconciles, and corrects errors until payroll meets guidelines established by the client.
  • Audits payroll processes and related reports for regular and off-cycle runs that may include garnishments, banking, executive compensation, stock option runs.
  • Prepares and audits payroll tax reconciliations to balance for client payments, reporting, quarter-end, and year-end processing.
  • Audits all garnishment input including vendor information, forms, orders.
  • Researches or makes corrections to complex inquiries related to payroll taxes, deductions, and wage withholding.
  • Acts as an escalation point for complex related inquiries (Tier 3) from employees and third parties via the case management system from employees and vendor inquiries.
  • Prepare vouchers for payments to third-party vendor deductions from employee paychecks.
  • Processes corrected W2Cs, amended returns, and files with tax agencies.
  • Performs other duties as assigned.
  • Complies with all policies and standards.