Labour Market Information System

Are you a good listener? Do you enjoy solving problems?

Do you share a belief that customers should be treated with respect and be accountable for repaying their financial obligations when possible?

Check out a career with Teleperformance today!

This is a place where we believe in people where teamwork wins. This is a place where we work for people, that’s how we put commitment into practice. This is the company that inspires to learn, to teach, to grow, to get things done. This is the company that motivates, being happy to make a difference.

This is Teleperformance.

We are now hiring call center collection agents to join one of our exciting teams.  In this role you assist customers in finding options to pay their account and set up payment arrangements and plans with them.  Accounts are typically 1 to 180 days past due.  Excellent and comprehensive paid training is provided to new team members.

Our ideal candidate should:

·       Be 18 years or older, possess a valid ID, NIS and TRN

·       Flexible to work up to 10pm and beyond

·       Excellent verbal communication skills

·       Must be self-motivated

·       Negotiation skills

·       The ability to problem solve creatively

·       Must be proficient in time management

·       Strong desire to achieve goals

·       Basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills

·       Ability and openness to work with a diverse customer base

·       Works well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

·       Competitive hourly pay plus incentives

·       Free Wi-Fi

·       Free lunches & snacks while in classroom training

·       Free shuttle bus

·       Health benefits, Paid time off

·       Nurse, Doctor & Counselor on site

·       Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!

Our clients require us to cover a large variety of shifts to offer the best service to their customers.  We are opened 24 hours daily.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

 

Tagged as: - Computer Skills, - Great interpersonal skills, communication skills

Education

CXC in Math and English passes preferred. Certification in Customer Service or Minimum 6 months experience also accepted