Warmly welcome customers, colleagues and VIPs to the dealership
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
Take messages indicating the callers first and last name, company name if applicable, and time of call
Receive, sort and deliver mail; maintain mail log
Provide basic information to callers who have general inquiries
Demonstrate behaviour consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
Handle customer complaints with integrity and poise, and refer the complaining customer to the appropriate individual for further communication.
Refer customers who have additional questions (e.g. questions about their repair order to the Service Advisor or other appropriate individual).
Manage office supplies, lunch orders; assist with other administrative tasks as needed
Perform other functions related to his/her position.